Whilst we will always strive to deliver our pieces as pictured, it is important to
note that dried and preserved elements are natural and will always vary from
one to the next from colour to size - this is what makes every creation unique.
If a product is not in season or unavailable we will list this on our items and will
endeavour to substitute an option that still suits the overall feel and design of
the product.
For interstate customers - we will always ensure packaging is managed to the
best of our abilities however we cannot always guarantee how it is handled
during the shipping process so whilst a little bit of shedding or flattening may
be expected from certain elements, the overall piece should not be affected
and will often return to its usual self after it is unpackaged
Please make sure you read on each item before purchasing as some products are NOT AVAILABLE for shipping and only listed for NSW customers
We DO NOT offer any returns, refunds or exchange on our creations. If you have any further questions or concerns, please send us an email and we will get in touch:
thornandsnow@gmail.com